Refund Policy

Our Approach to Refunds

Every Negotiated engagement is a flat fee, paid before work begins. Each fee is fully refundable until a defined, service-specific point, which the Client Service Agreement calls the Refund Threshold. That point is different for each service, because each service commits our time in a different way. The per-service triggers are set out below.

Once a service passes its Refund Threshold, the fee for that service is fully earned and non-refundable. Each threshold represents the point at which we have committed time and opportunity cost specifically to that service. Where you have selected multiple services, each service fee is governed independently by its own refund terms — one service passing its threshold does not affect the refundability of another.

Each engagement is governed by the version of the Client Service Agreement the client signed. This page describes the current version.

Full Purchase Concierge — $1,000

The Full Purchase Concierge fee is refundable in full until we make first contact with a dealer on your behalf for your engagement, which the Client Service Agreement calls Active Negotiation Commencement.

Once dealer outreach has begun, the Full Purchase Concierge fee, including the F&I review component, is fully earned and non-refundable.

After a Full Purchase Concierge Refund

If, within 90 days after any full or partial refund of the Full Purchase Concierge fee, you — or a member of your immediate family or household acting on your behalf — purchase or lease the vehicle that was the subject of the engagement, or a substantially similar vehicle, from a dealer Negotiated contacted on your behalf during the engagement, the Full Purchase Concierge fee becomes earned as of that transaction and the refunded amount must be repaid within ten business days. This does not limit your right to purchase or lease any vehicle from any source.

Price Negotiation Only — $750

The Price Negotiation Only fee is refundable in full until we make first contact with a dealer on your behalf for your engagement — the Client Service Agreement calls this Active Negotiation Commencement.

Once dealer outreach has begun, the Price Negotiation Only fee is fully earned and non-refundable.

Pre-Purchase F&I Consultation — $500

The Pre-Purchase F&I Consultation fee is refundable in full until your scheduled consultation session begins. Once the session has commenced, the fee is non-refundable.

F&I Audit (Post-Purchase) — $250

The F&I Audit fee is refundable in full until we begin substantive review of your finance contract documents — defined as providing written or verbal analysis of any specific term or product in your contract. Once that review has begun, the fee is non-refundable.

If Your Vehicle Becomes Unavailable

If the specific vehicle in an active Full Purchase Concierge or Price Negotiation Only engagement becomes unavailable for reasons outside our control — sold to another buyer, withdrawn by the dealer, or damaged before your purchase — we will notify you in writing. The engagement continues under its existing terms, and you may direct us to pursue:

• A comparable vehicle of the same year, make, model, and general trim level, or
• A different vehicle of similar category and price range, or another vehicle we agree to in writing

A substitute vehicle continues the same engagement. It does not restart or reset Active Negotiation Commencement.

If the vehicle becomes unavailable before we have contacted any dealer, the normal refund terms above apply, and the fee is still refundable in full.